As General Manager of Wolgan, I see myself as an Innkeeper, rather than a manager- which means I take full ownership of my guests.
What we do at Wolgan is simple, we make people happy!
And what a great job that it- that is all I tell my staff, be yourself and make people happy.
So much better than working for a bank, or being a parking inspector!
What makes me happy is when my guests are seeing the various levels of ‘detail’ that we have applies- details people discover the longer they stay at Wolgan- details that put a smile on people’s faces.
What makes guests happy is that we respect them as intelligent travellers, where we respect their time, rather than their money- we give
them space, freedom, intuitive luxury and genuine warm service.
Happiness is seeing people leave, already planning their next visit.”
– Joost Heymeijer
General Manager at Emirates Wolgan Valley Resort & Spa
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